Shopify Subscription Developer
Skips, swaps, pauses and failed payments handled well — because a subscription isn't won at signup, it's kept every renewal after.
Get in touch
Give a coffee, spread the mission.
A coffee brand on a mission to rescue perfectly good beans wanted a way for subscribers to share it. A discount code didn’t fit; what they wanted was a way to hand someone an actual cup.
We built a bespoke referral flow that lets them gift a free coffee to someone they love — and pass the mission along with every cup.
Every gift shares the mission · and a first taste
Get in touchRetention is the product, not the billing.
Anyone can charge a card on a schedule. The hard part of a subscription is everything around that charge — the reasons someone doesn’t cancel, and the reasons they do. We build for the second one, on top of Shopify’s own selling plans and Subscriptions API rather than a bolted-on system, so subscriber data stays inside Shopify’s customer and order records.
The work we do on subscriptions usually includes:
- Skip and swap options a subscriber can use in seconds, so a full inbox doesn’t sit ahead of a cancelled account.
- Pause functionality that holds a subscriber’s place rather than losing them the moment life gets in the way.
- Failed payment recovery — dunning logic that retries a declined card on a sensible schedule and reaches out clearly, rather than silently dropping the customer.
- A self-serve customer portal, so changing a plan, an address or a frequency never requires an email to support.
- Custom flows built around what makes your subscription worth keeping — referral, loyalty or milestone moments unique to your brand, not a generic template.
We connect this to your payment processor and fulfilment system through webhooks where dunning or fulfilment logic needs to reach outside Shopify.
Shopify subscription developer, answered.
What does subscription development cost?
It depends on how far you want to go past the standard skip, swap and cancel options — a custom referral flow is a different job from failed-payment recovery. We scope your exact requirements first, then give you a fixed, itemised quote before work starts.
Can you reduce how many subscribers we lose to failed payments?
Yes. We build dunning logic that retries a declined card on a sensible schedule and communicates clearly around it, so a failed charge triggers a recovery attempt rather than a silent cancellation. It's usually one of the highest-impact fixes on an existing subscription programme.
Can subscribers manage their own plan without contacting support?
Yes, that's standard in what we build. Skipping a delivery, swapping a product or changing frequency should take a subscriber seconds from their own customer portal, with no email to a support inbox required.
Can you build something custom, like a referral or gifting feature?
Yes — we've built exactly that, including a gifting flow that let subscribers pass a free product to someone else directly from their account. If there's a reason your subscribers would want to share what they've got, we can build the mechanism for it.
How long does a subscription build take?
Most subscription projects are measured in weeks rather than months, with scope depending on how much custom logic you need beyond the standard toolkit. You'll have a firm timeline before any work begins.