(01) — Shopify Support & Development

Shopify Support & Development Plans

From £399 / month

Get regular Shopify development help with theme updates, bug fixes, new features and integrations. Choose a monthly support plan from £399 and work directly with an experienced UK-based Shopify developer.

Monthly Support · Ongoing Development · Shopify Plus · UK-Based

Wonky Chocolate bag and open selection box
(02) — Ongoing Shopify Development

Your Shopify developer, ready when you need one.

Running a Shopify store means there’s always something to work on. A new landing page for your next campaign, changes to product templates, an app that needs troubleshooting or an integration that isn’t behaving as expected.

Our monthly Shopify support plans give you dedicated development time for those jobs. Send us your requirements, we’ll agree priorities and work through them each month.

gosite is led by Lukasz, a developer with 17+ years of web development experience and over 12 years working with Shopify. You’ll work directly with someone who understands themes, custom applications, Shopify APIs and the systems connected to your store.

Theme Development · Custom Features · Integrations · Bug Fixes · Performance

Explore Monthly Plans
(03) — Monthly Support Packages

Shopify Support Plans & Pricing

Choose the amount of development time your store needs each month. All plans cover Shopify development, troubleshooting, updates and improvements, with the work agreed and prioritised together.

Essential

£399 / month

5 hours / month£79.80/hour

For stores that need occasional development help, fixes and smaller updates.

  • Shopify theme fixes and updates
  • Small design and layout changes
  • App troubleshooting
  • Technical issue investigation
  • Minor UX improvements
  • Testing of completed changes
Enquire About Essential

Partner

£1,399 / month

20 hours / month£69.95/hour

For ecommerce teams with an active development backlog and regular Shopify improvements planned throughout the month.

  • Everything covered by Growth
  • More monthly development capacity
  • Ongoing feature development
  • Custom Shopify functionality
  • API and integration work within agreed scope
  • Regular development planning
  • Scheduling around agreed priorities
Enquire About Partner

All prices are per month, excluding VAT where applicable. Development time covers agreed implementation, investigation, testing and related technical communication. Larger projects and third-party costs are quoted separately.

Compare Shopify Support Plans

FeatureEssentialGrowthPartner
Monthly price£399£1,399
Development hours520
Effective hourly rate£79.80£69.95
Theme fixes and updatesIncludedIncluded
Bug fixes and troubleshootingIncludedIncluded
New sections and featuresWithin hoursWithin hours
App and integration supportWithin hoursWithin hours
UX and speed improvementsWithin hoursWithin hours
Development planningAs neededRegular planning
Testing of completed workIncludedIncluded
Additional developmentQuoted separatelyQuoted separately
(04) — Shopify Development Services

What can we help with each month?

Use your monthly support hours for the Shopify work that's on your list. We can take on an individual fix, build a new feature or work through a series of improvements across your store.

Shopify Theme Development

Changes to existing themes, new sections, custom templates, product page improvements and updates to layouts or functionality.

Bug Fixes & Troubleshooting

Investigating broken functionality, JavaScript errors, layout issues, app conflicts and other technical problems affecting your storefront.

New Features & Landing Pages

Custom sections, landing pages, collection layouts, campaign features and functionality tailored to the way your store operates.

Shopify Apps & Integrations

App configuration, subscription improvements, webhook troubleshooting, API changes and support for existing third-party integrations.

Speed & Performance

Reviewing slow templates, unnecessary scripts, image loading and frontend performance, followed by agreed improvements.

UX & Store Improvements

Navigation improvements, cart behaviour, product selectors, mobile layouts and smaller changes that make your store easier to use.

(05) — Example Tasks

What can you get done with your hours?

Every Shopify store is different, but these examples give you an idea of how monthly development time can be used. We'll review the requirements and estimate the work before starting.

5 Hours — Essential

A few theme fixes, adjustments to an existing page, app troubleshooting or a set of smaller improvements.

Suitable for stores that need occasional technical help and want a regular developer to contact.

10 Hours — Growth

A new landing page, improvements to product templates, a custom section or several development tasks across the month.

Suitable for ecommerce teams running regular campaigns and improving their store throughout the year.

20 Hours — Partner

A larger feature, ongoing theme development, an integration improvement or a planned backlog of technical and UX work.

Suitable for stores with regular development requirements and an Ecommerce Manager coordinating changes.

These are examples, not guaranteed deliverables. Actual development time depends on the existing store, complexity and agreed requirements.

(06) — Working Together

How monthly Shopify support works

01

Tell us what you need

Share your Shopify store, current setup and the work you have planned. We'll discuss your requirements and recommend a suitable monthly plan.

02

Agree the priorities

We'll review your requests, estimate the work and agree what to tackle first. You'll know how your available hours are being used.

03

Development and updates

We work through the agreed tasks, test changes before release where applicable and keep you informed of progress. New requests can be added to the following month's list.

Discuss Your Support Requirements
(07) — Flexible Shopify Support

Need help with a one-off Shopify task?

You can also book Shopify development without a monthly plan.

If you have a specific bug, need a theme change or want help with an existing integration, send us the details and we’ll review the work.

For larger tasks, we can provide a separate project estimate.

(08) — Frequently Asked Questions

Shopify Support & Maintenance FAQs

How much does monthly Shopify support cost in the UK?

Our monthly Shopify support plans start at £399 for five hours of development. The Growth plan costs £749 for ten hours, and the Partner plan costs £1,399 for twenty hours. All plans can cover theme updates, fixes, troubleshooting and agreed development work.

What is included in a Shopify support retainer?

Your retainer gives you a monthly allocation of development time for Shopify work. You can use it for bug fixes, theme changes, new features, app troubleshooting, integrations and improvements to your existing store. We'll agree priorities and estimate tasks before development starts.

Can I hire a Shopify developer for just a few hours each month?

Yes. Our Essential plan includes five hours each month for £399 and is designed for stores that need occasional development support. You can also book one-off work if you have a specific task.

Do you work on existing Shopify stores?

Yes. We work on stores built by other developers or agencies. We can review your existing theme, apps and custom functionality before making changes.

Can monthly support hours be used for Shopify integrations?

Yes. Support hours can be used to troubleshoot and improve existing integrations, including custom apps, webhooks and API connections. Larger ERP, WMS or custom integration projects are assessed and quoted separately.

Do you offer Shopify support without a monthly contract?

Yes. You can book ad hoc Shopify development without a monthly plan. We'll review your requirements before confirming the scope and cost.

Can I change my Shopify support plan?

If your development needs change, get in touch and we'll review the available plans. Changes to your monthly allocation are agreed before the next billing period.

Do you offer Shopify Plus support?

Yes. We work with both Shopify and Shopify Plus stores, including custom themes, B2B functionality, subscriptions and integrations. We'll assess more complex requirements before confirming the appropriate support plan.

How do you handle urgent Shopify issues?

Let us know what's happening and how it's affecting your store. We'll assess the issue and confirm the available next steps.

Do you offer monthly Shopify maintenance packages for small stores?

Yes. Our Essential package starts at £399 per month and includes five hours of development support. It can be used for theme updates, troubleshooting, minor improvements and other agreed Shopify tasks.

(09) — Let's Talk

Have a Shopify task in mind?

Tell us about your store and what you need help with. Whether it’s a few fixes each month or regular development support, we’ll recommend a sensible way to work together.