Shopify Maintenance and Support
Ongoing monitoring, tested updates and fixes that keep your store fast, stable and earning.
Get in touch
We see it before your customers do.
Most stores find out something’s broken when a customer emails to say checkout won’t load. By then it’s been down for hours.
We monitor uptime, checkout, key templates and the app and integration connections your store depends on — not just a generic “is it up” ping. When checkout starts throwing errors, a template breaks, or an app loses its webhook, we see it move and start fixing it.
What's covered every month.
Support contracts are usually a ticket queue with a response-time promise attached. Ours is proactive work on your store, done by people who already know it.
Every month, that means:
- Continuous monitoring on uptime, checkout, key templates and the app integrations your revenue depends on.
- Theme and app updates applied and tested on a preview theme before they reach the live store, so an update to one section or app block doesn’t quietly break another.
- Bug fixes and small changes handled as they come up, rather than batched into a queue.
- Performance work — page weight, Core Web Vitals, and cleaning up scripts and apps that have crept in over time.
- A named contact who already knows your store and stays the same person every time you get in touch.
- Priority handling for urgent and blocker requests.
Shopify maintenance and support, answered.
What does Shopify maintenance and support cost?
It depends on how much ground the store covers — number of integrations, how custom the theme is, how often things change. We scope your store properly first, then give you a fixed, itemised price before any work starts.
Do you only fix things, or do you improve the store too?
Both. Reactive fixes are the baseline, not the whole job. Once the store's stable, the same time gets spent on the small improvements that keep it fast and earning, rather than sitting unused.